Frequently Asked Questions
Everything you need to know about your Cello Electronics experience.
What is the standard delivery timeframe for orders?
Most orders are processed within 24 hours and delivered within 3-5 business days. Premium express shipping options are available at checkout for faster delivery.
Do Cello Electronics products come with a warranty?
Yes, all our electronic devices include a comprehensive 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for open-box items?
We offer a 30-day return policy. If the item has been opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure financing options through Klarna and Affirm.
Are your products compatible with international voltage standards?
Our products are designed for standard 110V-240V inputs, but we recommend checking the specific product specifications page as some high-performance models may require a regional adapter.
How can I track my shipment?
Once your order ships, you will receive an automated email containing a tracking link and a unique carrier number to monitor your package in real-time.